Terms and Conditions

At Neil and Barker the clarity of the information we provide to our customers is as important to us as the clarity of the diamonds and precious stones that we sell. In order to ensure a first class service to our customers we adhere to stringent guidelines on both the content of our website and the products and services we provide.
The following Terms and Conditions are based on Neil & Barker’s commitment to high standards of service and transparency to its customers, and as such, are our guarantee of this commitment.
If you are using this website or intend to purchase from us please take a moment to read the relevant terms and conditions below. If you require further information or clarification on any point, please feel free to email us at marketing@neilandbarker.co.uk with your enquiry. For details of the secure nature by which we handle all customer information and correspondence please see our Privacy Policy.
By continuing to use this website or by placing an order with us you will be deemed to have read, understood and agreed to be bound by these Terms and Conditions. You may print a copy of these Terms and Conditions for your future reference by clicking on the print icon in your web browser.
These Terms and Conditions apply only to purchases made from this website and may differ from those for in-store purchases.

These Terms and Conditions are additional to, and do not affect, your statutory rights.

 

Definition of Terms Used and Governing Law
"We", "us" and "Neil & Barker" means Neil & Barker (Duncan Sexton Limited)
"You" and "the customer" means any private individual, using this website or purchasing goods or services from it.

"Goods and services" means any item or service offered for sale by Neil & Barker. on this website.

A "confirmed order" and "the contract is agreed" means an order placed by a customer and accepted by Neil & Barker. See Buying from the Neil & Barker website for further details on order placement and acceptance.

"Working Days" means all days other than Saturdays, Sundays and UK statutory and public holidays.
These Terms and Conditions and your use of this website shall be governed by and construed in accordance with the law of England and you agree to submit to the non-exclusive jurisdiction of the English court.


Using this Website and its Contents
We can only offer goods and services for sale to UK residents over 18 years of age.

To be eligible to purchase products on this Website and lawfully enter into and form contracts on this Website under Scottish law you must:
* Register by providing your real name, phone number, e-mail address, payment details and other requested information
* Be over 18 years of age
* Possess a valid credit or debit card issued by a bank acceptable to us
* Stipulate a delivery address in the United Kingdom. Please note that PO Box numbers, hotels and accommodation addresses are not acceptable. For your security the delivery address must match the address to which statements are sent for the credit card being used to pay for your order.
Although we do our utmost to ensure all information on this website is correct and is as up-to-date as possible when you place an order, we cannot accept responsibility for any inaccuracies or errors beyond our reasonable control. Product dimensions given are intended to give an approximate indication of the size of individual products and product images are not to scale. We cannot guarantee that the images and colours of our products will be represented correctly on different computer monitors or other devices through which this website may be accessed. We reserve the right to refuse orders if items have been mispriced or if the item is no longer available.

 

Buying from this Website

By purchasing from this website you confirm that you are at least 18 years of age.

By filling in an electronic order form and submitting it to us you are making an offer to purchase from us.

In doing so you confirm that the credit or debit card that is being used is your own.
We will send an email confirming your order details.
Our acceptance of your offer to purchase will result in a binding agreement between us under these Terms and Conditions.
Please note that we are under no obligation to accept your order but we would normally only refuse orders under exceptional circumstances. These circumstances include; non-approval of payment by your credit card/debit card company; the item no longer being in stock; the item having being misrepresented or mispriced on our website.

We will contact you immediately if there is any problem with your order or unforeseen delay.

 

Pricing and Payment for Purchases
All prices quoted on this website are in Pounds Sterling and we can only accept payment in Pounds Sterling.

Prices are subject to increase without notice but we will never charge you more than the price stated in your order confirmation.

We accept payments from major credit/debit cards and paypal.

Payment will be taken immediately upon confirmation of your order.

All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of publishing the information to this site.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.


Delivery of Goods
Delivery information is available on our Delivery page.

 

Returning an item
Returning an item information is available on our Returns page.

 

Privacy Policy
Our Privacy policy can be viewed on our Privacy Policy page.


Website Content & Copyright

All original images and content of this website remain copyright of Neil & Barker. All trademarks and logos relating to brands are used with permission and remain under the copyright of their respective owners.

You may download and print any part of this website only for private use and for consideration of purchasing from this website. You may not make other use of the material on this site without our written permission.

Neil & Barker is not responsible for the content of any third party sites that may be accessed via external links from this site.